Shipping Policy


SHIPPING INFORMATION

  • Free standard shipping on all orders within Canada.

  • Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can track your package at any time through our Order Tracking page or using the tracking link provided in your email.

ORDER PROCESSING

  • Once your order has been placed, our team begins preparing it for shipment. Orders are typically processed within 1–3 business days. During periods of high demand, processing times may be slightly longer.

  • Orders are processed Monday through Friday, excluding public holidays.

SHIPPING TIMES

  • We offer free standard shipping on all orders.

  • Estimated delivery time is typically 5–10 business days after your order has been processed. Delivery times may vary depending on your location, weather conditions, customs processing, and carrier delays.

  • Please note that these delivery estimates are provided as a guide and are not guaranteed.

ORDER TRACKING

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

  • You can track your order at any time using the tracking link provided in your shipping confirmation email or by visiting our Order Tracking page.

  • Please allow up to 48 hours for tracking information to become available after your order has been dispatched.

SHIPPING DELAYS

While we make every effort to ensure your order arrives on time, unexpected delays may occur due to factors beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier operational delays

  • Peak holiday shipping periods

  • Incorrect or incomplete shipping information

  • We appreciate your patience should any of these situations arise.

INCORRECT SHIPPING INFORMATION

  • Customers are responsible for providing accurate shipping information when placing an order.

  • If an incorrect address is provided and the order has not yet been shipped, please contact us immediately at info@mayas-closet.com and we will do our best to update your information.

  • If an order has already been dispatched, we cannot guarantee that address changes will be possible.

  • Maya’s Closet is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

LOST OR STOLEN PACKAGES

  • Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

  • If you believe your package has been lost or stolen, we recommend:

    • Checking around your property and with household members

    • Contacting nearby neighbours

    • Contacting the shipping carrier directly

    • Reaching out to our customer support team at info@mayas-closet.com so we can assist where possible

  • While we will gladly help investigate delivery issues, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

CUSTOMS & DUTIES

  • Depending on your country or region, customs duties, taxes, or import fees may apply.

  • Any applicable customs charges are the responsibility of the customer. Maya’s Closet has no control over these fees and cannot estimate their amount.

DAMAGED OR INCORRECT ITEMS

  • If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@mayas-closet.com within 7 days of delivery.

  • Please include:

    • Your order number

    • A description of the issue

    • Clear photographs of the item and packaging

  • Our team will review your request and work with you to resolve the issue as quickly as possible.